Posted Aug 31

realworld one is hiring a
Customer Support Associate

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) software solutions, focusing on the life sciences, analytical, diagnostics and medical, pharmaceutical, chemical and processing industries.  

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, Leica Microsystems, and Tecan among many others. 
With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.  
At present, the company employs around 250 people at its headquarters in Freiburg (Germany) and at other locations in Berlin (Germany), San Diego (USA), Austin (USA), Bangalore (India), and Guangzhou (China).

In order to expand our team in Freiburg (Germany), we are now looking for a talented

Customer Support Associate

Your Responsibilities

    • Manage the preparation, testing and packaging of VR headsets & laptops 
    • Test the hardware and the installed content  
    • Package the hardware shipments and manage our hardware stock through our internal systems

Your profile

    • Basic understanding of computer hard- and software– familiar with Windows OS and comfortable with tasks such as installing programs and drivers 
    • It’s essential that you’re interested and willing to learn – our IT team will teach you how to set up and modify laptops, virtual reality hardware and programs 
    • Thorough work ethic – the orders to our customers need to work perfectly, so it’s vital to check details and keep an eye on potential issues 
    • IT experience is not required – but valuable – because you will interact with our IT team and learn to solve more complex problems as you are onboarded 
€12 - €15 an hour

Do you want to help revolutionize the virtual world and join one of the most ambitious tech companies in Germany?

If this sounds like the right fit for you, apply now!

We look forward to hearing from you soon.
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