Posted Aug 16

Nvidia is hiring a
Senior Enterprise Solution Engineer

US, CA, Santa Clara • US, CA, Remote • 2 Locations • 2 Locations
Full time

NVIDIA is looking for Solution Engineer who wants the excitement of direct customer interaction, the challenges of triaging the most difficult issues, and the reward of contributing to products to join our team of Solution Engineers working on the DGX Cloud / NeMo LLM product. This team supports some of NVIDIA’s most groundbreaking technology like DGX Cloud and NeMo. NeMo is an end-to-end cloud-native enterprise framework for developers to build, customize, and deploy generative AI models with billions of parameters. You will be tackling the role of Solution Engineer and Technical Account Manager for some of the largest DGX Cloud / Nemo LLM customers. This will mean keeping them up to date on the state of their cases, looking at upcoming plans with them to help reduce obstacles and risk, and having discussions on roadmaps. You will be working with engineering and management to facilitate the fast resolution of the cases for your customers. You may also be contributing to the various software code bases including bug fixes and new feature requests.

You will be doing direct customer support for our most important enterprise customers as a Solution Engineer and Technical Account Manager for multiple customers as well as working support cases yourself. You will also work directly with our engineering teams to work on customer issues, triage those issues and to improve product solutions while creating and maintaining phenomenal customer relationships. To do an extraordinary job in this role, we will be looking for a dynamic engineer with experience and skill in Linux and Artificial Intelligence training and inference. We need to see excellent debugging and trouble shooting skills. Some knowledge of large enterprise server deployments is also very helpful. We are looking for someone who has superb interpersonal and communication skills - you will be working closely with our customers and engineers to understand, explain and resolve issues. You will also give input that improves our customer experience and products. Does this type of role intrigue you? If it does, we would love to hear from you!

What you'll be doing:

  • Act as a Technical Account Manager for multiple customers – holding meetings, providing status, driving resolution on issues with the larger team, building great customer relationships.

  • Bring independent analysis, communication and problem-solving to customer escalations.

  • Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues.

  • Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information.

  • Track, file new bugs and communicate with management on customer issues.

  • Contribute to various software code bases including bug fixes and new feature requests.

  • Take ownership and drive customer issues from inception to resolution.

  • Document customer interactions and better enhance our knowledge base.

  • Work with engineering and product management on enhancements to the product that your customers need.

What we need to see:

  • Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.

  • You'll bring at least 5+ years of software engineering experience,

  • Understanding of Linux (familiarity with areas as Dockers and networking for example)

  • Some understanding of Linux KVM or other virtualization software.

  • Experience in either artificial intelligence training and/or inferencing software.

  • Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.

  • You must have excellent problem-solving abilities and be able to work on multiple projects and tasks.

  • Excellent follow-up and organizational skills, with a passion or love for solving problems.

Ways to Stand out from the crowd:

  • Experience with GPU's

  • Customer facing experience

NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative, passionate and self-motivated, we want to hear from you!

The base salary range is $128,000 - $247,250. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

You will also be eligible for equity and benefits.

NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

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