Nvidia is hiring a
Senior Solution Engineer - Omniverse
NVIDIA is looking for an engineer who wants the excitement of direct customer interaction, the challenges of triaging the most difficult issues, and the reward of contributing to products to join our team of Solution Engineers working on products such as vGPU, NVAIE and Omniverse! You will be working directly with vGPU, NVAIE and Omniverse customers. This will mean working to triage their issues – write small repro cases, work with APIs, and analyze errors and log data) keep them appraised on issues and fixes and getting them answers to their questions. You must have excellent problem-solving abilities, excellent communication skills and be able to work on multiple projects and tasks. You must be technically strong in Linux and / or windows and have solid programming skills. You will stay on top of any critical issues that may arise on the cloud platform and notify customers finding out and working status with other team members.
You will also work directly with our engineering teams to resolve customer issues and to improve product solutions. You may be able to add create and update software that is used by our support team to improve our customer experience. We are looking for an experienced engineer to triage customer software and hardware issues and resolve customer problems as well as create and maintain great customer relationships. This team supports some of NVIDIA’s most groundbreaking technology, like NVIDIA Omniverse, and NVIDIA virtual GPUs and NVIDIA AI Enterprise.
This position is in support of our business-critical customers and will require your workweek to cover weekends, as well as the time shift to cover EMEA hours.
What you'll be doing:
Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues
Triage issues – create minimal reproducers, work out issues with APIs, analyze log data for errors and clues.
Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information.
Create/update product and/or support tools.
Track, file new bugs and communicate with management on customer issues and enhancement requests.
Hold meetings with customers on the phone or over Teams sharing information and building relationships.
Take ownership and drive customer issues from inception to resolution.
Document customer interactions and better enhance our knowledge base.
Participate in the creation, maintenance and versioning of documentation related to enterprise support processes, procedures and associated guidelines.
What we need to see:
Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience.
You'll bring at least 5 years of software engineering experience,
Excellent English language skills.
Solid understanding of Linux and / or Windows (Dockers, Docker-compose, networking - SSL, SSO, NGINX, Active Directory).
General Windows OS knowledge.
Solid understanding of virtualization – VMware vSphere, Linux KVM or other virtualization software
Professional-level communication skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations.
Excellent follow-up and organizational skills, with a passion or love for solving problems.
Solid programming background and skill (python, C/C++, bash scripts).
Some creative background would be a plus but isn’t required - Game development, substance development, asset development, digital entertainment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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